FAQ

What is a virtual challenge and how does it work?  

You have the entire month of October to walk, run, relay, bike or swim the distance of the virtual course you select. Register on this website, then track your mileage through RunSignup as you go. Once you've reached your course distance, the challenge is complete. Keep in mind that the virtual courses aren't the actual routes to take in person — but if you complete the challenge, it’s as if you trekked the distance between some of Maui's most meaningful places.  

 

When does the challenge take place? 

Oct. 1-31, 2021 

 

Do I need to complete the challenge on Maui? 

You can complete the Holoholo Challenge anywhere. The courses are themed after Maui, but they’re virtual so you can complete the mileage at your own pace wherever you’re located. 

 

How do I submit my miles? 

You’re welcome to use any fitness app or system to track your mileage. To submit your miles, follow these steps: 

  • Once you complete a segment, click the Results tab on our RunSignup website. 
  • Select the “Submit Virtual Results” button at the top of the screen. 
  • Search for your name among the registered participants — type either your first or last name, email address or date of birth. 
  • Next to your name, select “Submit Virtual Results.” 
  • Enter in your time and distance, then select “Submit Activity.” 

The RunSignup system will record your progress and show your activity timeline. For additional information about ways to submit your results, view the RunSignup help page

 

Do I need to download the RunSignup app? 

There’s no need to download the RunSignup app to track your results. You can log your miles on our RunSignup website during the entire month of October. We recommended submitting your results after each activity (so you don’t forget). 

 

Can I change my virtual course after completing registration? 

No, you will not be able to change your course after completing registration. 

 

Can I change my apparel choice after completing registration? 

Due to production times and our ability to accurately manage race package orders, you will not be able to change your apparel choice or shirt size after completing registration. 

 

When should I expect my race package? 

Race packages will be mailed at the end of November. All participants will receive: 

  • Official entry to the 2021 Maui Holoholo Challenge 
  • 2021 commemorative Holoholo Challenge medal 
  • One branded apparel item (your choice of a shirt, tank or long-sleeve top) 
  • A limited-edition map postcard by Hawaii vintage surf artist Nick Kuchar 

 

Is there additional shipping costs for addresses outside of the United States?

For addresses outside of the United States there is a separate international shipping cost of $25 for each participant.  The post event race package is packed in a Holoholo Challenge box that includes medal, shirt and special illustrated postcard by local Hawaii artist Nick Kuchar which is shipped to each participant separately by the end of November.

 

Will I need to submit my results to receive a medal? 

Yes, you need to submit your results on RunSignup to receive a race package, which includes the Holoholo Challenge medal. However, you do not need to complete every mile of your course — all participants with submitted results will receive a race package.  

 

How do I join a group/team for the Holoholo Challenge? 

If you already registered and would like to join a team (which is different than a relay), please follow the steps below:  

  • Go to your profile on the RunSignup website 
  • Navigate to the Upcoming Events section and select “Manage Registration” 
  • Click “Group/Team” on the right-hand side of the menu bar  
  • From the pop-up window, select “Join Existing Team” and either use the dropdown menu to choose an existing team or search for a team 
  • Once you find the team of your interest, click “Update Team” to join 

 

Can group/team members choose different virtual courses? 

Group/team members can select any virtual course. They do not need to all take the same course.

 

Does each participant complete the virtual course individually? 

For four of the five courses in 2021 Maui Holoholo Challenge, each participant must complete the distance by themselves, and mileage will not be counted cumulatively as a team.  

 

The Valley Isle Relay course is a collective effort in which up to four people contribute to the mileage of a team.  How does the new relay course work? 

New this year, the Valley Isle Relay is an opportunity for up to four friends to collect miles together. With a team of up to four people, take the route around Maui as a relay, each running or walking to combine your miles together. To set your team, designate a person to register the relay team under “Manage Registration,” then click “Group/Team.” We recommend setting a password for your Group/Team. The other members will then search for your Group/Team name to join. When the challenge begins, each person’s logged miles will go to the team total. 

 

Where is the race bib? 

You can find your virtual race bib in the registration confirmation email or in your RunSignup profile by clicking the View Pre-Race Bib link under Upcoming Events. Or you can access it via the Digital Bib tab on your Registration Management page. We won’t blame you if seeing the race bib inspires you to print it and wear it on your runs around the neighborhood.  

 

Can I participate in multiple events? 

Yes, you can participate in two or more courses of the Holoholo Challenge — you could even do all five of them. To do so, you will need to register and pay for each event separately. (You’ll also get two matching race packages.) Remember to track your miles in the right event as you go. 

 

If I participated in the referral program, when will I receive my HawaiianMiles? 

For registrants who refer three or more people to qualify for the referral program, you'll receive your HawaiianMiles via an award letter within two weeks after registration closes. Please note that the award letter can be deposited into a HawaiianMiles account of your choice. 

 

How can I donate to one of the charities? 

You’re invited to make a donation through Oct. 31, 2021, by clicking here. This year the Holoholo Challenge is raising money for The Maui Farm and Special Olympics Hawaii, two organizations making a positive impact in the Islands. Please note that donations are optional, but always appreciated. 

 

How can I connect with other runners participating in the challenge? 

Feel free to join our Holoholo Challenge Facebook Group to stay up to date with event happenings and connect with others in the community. Here, participants can post their progress and encourage each other throughout the challenge. 

 

Can I get a refund or transfer my registration? 

This challenge is non-refundable and non-transferrable. 

 

Additional questions? 

If you have any additional questions not answered above, please email us at HoloholoChallenge@hawaiianair.com

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