FAQ

What is a virtual challenge and how does it work?

You'll have the entire month of October to walk, jog or run the distance of the virtual course you select (50 or 130 miles). Track your mileage through this website as you go, and once you've reached your course distance, the challenge is complete. Keep in mind that the virtual courses aren't the actual routes you'll be taking; but if you complete the challenge, it'll be as if you walked or ran from "mauka (mountain) to makai (ocean)" or "around Oʻahu."

 

When does the challenge take place?

Oct. 1-31, 2020

 

When is the deadline to register?

Sept. 30, 2020

 

Are there age restrictions to participate?

No, there are no age restrictions to participate.

 

Can I register if I don't live in the United States?

We apologize, but this challenge is open to U.S. residents only.

 

What’s included in the registration fee?

All participants will receive:

  • Official entry to the 2020 Oʻahu Holoholo Challenge
  • Choice of one (1) of the following: Men’s t-shirt, Women’s tank, or Youth t-shirt
  • Personalized Tyvek challenge bib
  • Virtual challenge bib and badge

Participants who have successfully completed the challenge and have logged their 50 or 130 miles by Oct. 31, 2020 will also receive the 2020 Oʻahu Holoholo Challenge Finisher’s Medal.

 

Will I need to submit my results in order to get my medal?

Yes, you will need to submit your results to show that you’ve completed the challenge. Once you’ve completed the challenge, you’ll be given a medal.

 

How do I join or create my own Team for the Challenge?

After selecting "Register" from the race website, complete the registration information. At the bottom of the form, you'll see a section asking if you'd like to join or create a team. Select, "Yes" and press the "Continue" button.

If you'd like to join an existing team, select the team from the dropdown menu or type it in via the search field.

If you'd like to create a new team, select the right tab and enter a team name.

If you already completed registration and would like to join or create a new team, select the “Teams” tab on the race website and follow the steps above.

 

Can Team members choose different virtual course distances or do all Team members need to select the same virtual course?

Team members can select either virtual course. They do not need to all select the same course.

 

Do Team members collectively complete the 50-mile or 130-mile virtual course, or does each participant complete the virtual course individually?

To complete the challenge, each participant must complete the virtual course they select (50- or 130-mile distances) individually. Mileage will not be collected cumulatively as a team. 

 

Do I need to complete the challenge on O‘ahu?

You can complete the challenge anywhere! This challenge is O‘ahu-themed, but it is virtual, so you can complete the mileage at your own pace, on your own time, wherever you’re located.

 

What if I can no longer participate? Can I get a refund or transfer my registration?

This challenge is non-refundable and non-transferrable.

 

Can I change my virtual course after I’ve completed registration?

You will not be able to change your course after you’ve made your selection and completed registration.

 

Can I register for two virtual courses?

You’re unable to sign up for two virtual courses under one registration. If you’d like to complete both virtual courses, you’ll need to register twice.

 

Can I change my t-shirt size after I’ve completed registration?

Due to production times and to be able to accurately manage our t-shirt orders, you will not be able to change your t-shirt size after you’ve completed registration.

 

How will I submit my results / track my mileage?

You’re welcome to use any app or system you prefer to track your mileage, but the miles you complete also need to be entered following these steps:

 

1. Once you've completed an activity, click the Results tab on our race website.

2. Select the "Submit Virtual Results" button at the top of the screen. 

3. Search for yourself amongst the registered participants either by first and last name or by email address and date of birth

4. Once you've located yourself, select Submit Virtual Results

5. Enter in your time and distance then select Submit Activity.

The system will keep track of your progress and will also provide you with your activity timeline. 

For additional information and alternate methods of submitting your results, view RunSignUp's tutorial.

 

Do we need to download the RunSignUp app to “check in” each time we start walking/running/jogging?

There’s no need to download the RunSignUp app to track your results. The best way to log your miles in October is to manually add them on the race website. Their website makes it very easy and we recommended logging your results after each activity so you don’t forget! 😊

 

How does the referral program work?

Click here to learn more.

 

If I participated in the referral program, when will I receive my HawaiianMiles?

For registrants who refer three or more people to qualify for the referral program, you'll receive your HawaiianMiles via an award letter within two weeks after registration closes. Please note that the award letter can be deposited into a HawaiianMiles account of your choosing. 

 

Can employees participate in the referral program?

While Hawaiian Airlines employees are welcome and encouraged to invite friends and family to join the Holoholo Challenge, they are not eligible to participate in the referral program.

 

When should I expect my race package?

Race packages will be mailed out at the end of November.

 

How am I able to make a donation to Special Olympics Hawaiʻi?

You’re invited to make a donation through Oct. 31, 2020 by clicking here. Please note that donations are optional, but always appreciated!

 

How can I stay connected to other runners participating in this challenge?

We’ve created a space where our participants can post their progress and encourage each other throughout this challenge. Feel free to join our Holoholo Challenge Facebook Group to stay up-to-date with our team and connected with our Holoholo Challenge community.

 

Additional questions?

If you have additional questions not answered above, please email us at HoloholoChallenge@hawaiianair.com.

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